Cancellation Policy

Cancelling your order

You can cancel your order at no cost until it is packed and handed to the courier. To cancel, contact us by live chat, phone (+91 9428248118) or email (care@veersfresh.test) with your order number. We will confirm the cancellation by SMS or email.

After dispatch

• Once the order has been shipped, it can no longer be cancelled.
• For cash on delivery orders, you may refuse the parcel at the door. Frequent refusals may lead to COD being disabled for your number.
• For prepaid orders, you can request a return for sealed products within 7 days of delivery under our Return Policy.

When we may cancel an order

• The product is out of stock or a quality check fails.
• Your pincode is not serviceable by our courier partners.
• There was a clear error in the price or product details shown on the site.
• We cannot verify the order, or it appears fraudulent or placed for resale.
• The address or phone number is incomplete and we cannot reach you.

If we cancel your order, we will inform you and refund the full amount paid, including delivery and COD charges, as described in our Refund Policy.

Refund for cancelled orders

Prepaid cancellations are refunded to the original payment method within 5–7 working days. Cash on delivery orders that are cancelled before dispatch involve no payment and need no refund.