Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, VeersFresh has appointed a Grievance Officer to address your complaints.

Grievance Officer

Grievance Officer
VeersFresh
Email: care@veersfresh.test
Phone: +91 9428248118 (Monday to Saturday, 10:00 AM to 6:00 PM)
Address: Shared on request and printed on your invoice

How to raise a complaint

1. Start with our care team through live chat, the Contact page or care@veersfresh.test. Most issues are solved here quickly.
2. If you are not satisfied, email the Grievance Officer with the subject "Grievance", your order number, a description of the issue and any photos or documents.
3. We will acknowledge your complaint within 48 hours and share a reference number.
4. We will investigate and resolve the complaint within 30 days of receipt, and keep you informed.

If you are still not satisfied

You can contact the National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in. You may also file a complaint with the appropriate Consumer Commission through e-Daakhil.

Data protection grievances

Complaints about how we handle your personal data can be sent to the Grievance Officer at the email above. If unresolved, you may approach the Data Protection Board of India once it is operational.