Refund Policy

When you get a refund

• You cancel an order before it is dispatched.
• We cancel your order, for example because an item is out of stock or your pincode is not serviceable.
• A return is approved after inspection under our Return Policy.
• An item arrives damaged, defective, wrong or missing and a replacement is not possible or not wanted.
• A prepaid parcel is returned to us undelivered.

How refunds are paid

Once we initiate a refund, the time it takes to show in your account depends on your bank or card issuer. We will share the refund reference number on request.

What is refunded

• The amount you paid for the returned or cancelled items, including GST.
• Delivery and COD charges are refunded when the issue was our mistake (damaged, defective, wrong item) or we cancelled the order.
• For change-of-mind returns of sealed products, delivery and COD charges are not refunded.
• If a coupon or offer was applied, the refund is the amount actually paid for the item after the discount.

Failed or duplicate payments

If money was debited but no order was created, the payment is usually reversed automatically by the bank or payment gateway within 5–7 working days. If it is not, write to us with the transaction reference and we will help trace it.

Delayed refund?

If you have not received a refund within the timeline above, contact care@veersfresh.test with your order number. If you are still not satisfied, you can raise it with our Grievance Officer.