Privacy Policy

This policy explains how VeersFresh ("we", "us") collects and uses personal data when you use https://veersfresh.com. It is published under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.

Data we collect

• Contact details: name, mobile number and email address.
• Delivery details: shipping address, pincode, city and state.
• Order details: products bought, amounts, payment method and payment status. We do not store card numbers, CVV or UPI PIN.
• Account details: login details, saved addresses and wishlist, if you create an account.
• Support details: messages you send through chat, email or the contact form, and reviews you post.
• Device and usage data: IP address, browser type, pages viewed and similar technical data, collected through cookies. See our Cookie Policy.

How we use your data

• To process, pack, ship and deliver your orders, and to handle returns and refunds.
• To send order updates by SMS, email or WhatsApp, and one-time passwords for login.
• To answer your questions and resolve complaints.
• To prevent fraud, misuse of offers and cash on delivery abuse.
• To understand how the site is used and improve it.
• To send offers and newsletters, only where you have agreed. You can opt out anytime.
• To comply with tax, accounting and other legal obligations.

Who we share it with

We share only the data needed for each purpose, with:

• Logistics partners such as Shiprocket and courier companies, to deliver your parcel.
• Payment gateway (Razorpay), to process payments and refunds.
• Messaging providers, to send SMS, email and WhatsApp updates.
• Analytics and advertising tools such as Google Analytics and Meta, where enabled, using cookies.
• Government or law enforcement, where required by law.

We do not sell or rent your personal data to anyone.

How long we keep it

We keep order and invoice records for as long as tax and accounting laws require, usually up to 8 years. Account data is kept while your account is active. Chat and support messages are kept for up to 2 years. When data is no longer needed, we delete or anonymise it.

Your rights

• Ask for a summary of the personal data we hold about you.
• Correct or update inaccurate data.
• Ask us to delete your data, subject to legal retention requirements.
• Withdraw consent for marketing at any time.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with our Grievance Officer, and with the Data Protection Board of India if unresolved.

To exercise these rights, email care@veersfresh.test from the email address linked to your orders. We respond within 30 days.

Security

We use HTTPS encryption, access controls, encrypted storage of API keys and regular backups to protect your data. No system is perfectly secure, but we take reasonable measures and will notify you and the authorities as required by law if a breach affects you.

Children

Our products are household cleaners and the site is meant for adults. We do not knowingly collect data from children under 18 without the consent of a parent or guardian.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version. Significant changes will be highlighted on the site.

Contact

Grievance Officer: Grievance Officer
Email: care@veersfresh.test
Phone: +91 9428248118
Address: Shared on request and printed on your invoice