On this page 8 sections
In short
- Free delivery on orders above ₹499; otherwise a flat ₹49.
- Orders are dispatched within 1–2 working days and usually arrive in 3–6 days.
- Track every step on the Track Order page with your order number.
Where we deliver
We deliver to serviceable pincodes across India through our logistics partner Shiprocket and the courier companies it works with. Enter your pincode on a product page or at checkout to see whether we deliver to you and the estimated delivery time. We do not ship outside India at the moment.
Shipping charges
- Orders of ₹499 or more ship free.
- Orders below ₹499 carry a flat delivery charge of ₹49.
- Cash on delivery orders carry an additional COD handling fee of ₹39, shown before you place the order.
The exact amount is always shown in your cart and at checkout before you pay. There are no hidden charges at the door.
Dispatch and delivery time
Orders are packed and handed to the courier within 1–2 working days of confirmation. Prepaid orders are confirmed as soon as payment succeeds; cash on delivery orders may receive a confirmation call or message first.
| Location | Typical delivery |
|---|---|
| Metro cities | 2–4 working days |
| Rest of India | 3–6 working days |
| North-East, J&K, islands and remote areas | 6–10 working days |
These are estimates, not guarantees. Weather, festivals, strikes, courier capacity and local restrictions can cause delays. Sundays and public holidays are not counted as working days.
Tracking your order
Once your parcel is handed to the courier, you will receive the courier name and AWB (tracking) number by SMS, email or WhatsApp. You can also check live status anytime on our Track Order page using your order number and the mobile number or email used at checkout.
Delivery attempts
- The courier will usually make up to three delivery attempts and may call the phone number on the order.
- If delivery fails because the address is incomplete, the phone is unreachable or the parcel is refused, it is returned to us.
- For prepaid orders that come back undelivered, we refund the product value; the original delivery charge may be deducted.
- Repeatedly refused cash on delivery orders may lead to COD being turned off for that phone number or address.
Damaged, tampered or wrong parcels
Please check the outer packaging when it arrives. If the parcel looks tampered with, leaking or badly damaged, you may refuse it at the door. If you notice an issue after opening, write to us within 48 hours of delivery with your order number, photos of the product and packaging, and an unboxing video if you have one. We will arrange a replacement or refund as described in our Return Policy.
Address changes
You can change the delivery address before the order is packed by contacting us. After the courier label is created, we may not be able to change it. Please double-check your pincode, house number and landmark at checkout.
Need help?
Email care@veersfresh.test or call +91 9428248118 with your order number, Monday to Saturday, 10:00 AM to 6:00 PM.
Still have a question?
Our care team replies Monday to Saturday, 10 AM – 6 PM.
