Return Policy

What you can return

• Unopened products: within 7 days of delivery, with the original seal intact and in the original packaging.
• Damaged or leaking products: reported within 48 hours of delivery with photos or an unboxing video.
• Wrong item or missing item: reported within 48 hours of delivery.
• Manufacturing defects: for example a pack that will not dissolve or a broken dispenser, reported within 7 days of delivery.

What cannot be returned

• Opened or used detergent pods, sheets, liquids, boosters and cleaners, unless they arrived damaged or defective.
• Products without their original packaging, seal or batch label.
• Free gifts and samples, unless the whole order is returned.
• Products damaged through misuse, wrong storage or not following the directions on the pack.
• Requests raised after the return window.

Combos and kits must be returned complete. If one item in a combo is damaged, we can replace that item.

How to request a return

1. Contact us through the Contact page, live chat or care@veersfresh.test within the return window.
2. Share your order number, the product, the reason and clear photos. For damage, include photos of the outer box and the shipping label.
3. We review your request within 1–2 working days and confirm whether a pickup, replacement or refund applies.
4. Where reverse pickup is available for your pincode, we arrange it at no cost. If it is not available, we will guide you on self-shipping and reimburse a reasonable courier cost for approved returns.

Inspection, replacement and refund

Returned items are inspected when they reach our warehouse, usually within 2 working days of receipt. If the return is approved, we will send a replacement (subject to stock) or issue a refund as described in our Refund Policy. If a return does not meet this policy, we will tell you why and can send the item back to you.

Your statutory rights

This policy does not limit any rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.